💸 Cancellation & Refund Policy Last updated: 08/05/2025

At EasyMyPG, we are committed to providing reliable and transparent service to both tenants and property owners. This policy outlines our rules regarding cancellations and refunds.

🔁 1. Cancellation Policy 🧍 For Tenants: You may cancel your inquiry or booking request before confirmation at no cost.

Once a booking is confirmed or contact details are shared, cancellation may not be possible as the service is considered delivered.

🏠 For Property Owners: You may cancel your listing request before it goes live.

If any premium listing fee has been paid, cancellation must be requested before the listing is published to be eligible for a refund.

💳 2. Refund Policy Refunds are applicable only under the following conditions:

✅ Eligible Refund Scenarios: Duplicate or accidental payments.

Service not delivered (e.g., listing not activated within promised time).

Technical issues where you are charged but the service is not accessible.

❌ Non-Refundable Cases: Services already delivered (e.g., user accessed contact information or listing is made live).

Change of mind after purchase.

Delays caused by incomplete KYC or user-side inaction.

⏱ 3. Refund Timeline Once approved, refunds will be processed within 5–7 working days.

Refunds will be credited to the original mode of payment only.

📩 4. How to Request a Refund To raise a refund request, email us at:

refund@easymypg.com Subject: Refund Request – [Your Order ID]

Please include:

Registered phone number or email

Order/payment reference number

Reason for refund

🔒 5. Policy Updates We reserve the right to update this policy at any time. All updates will be posted on this page with the latest revision date.